866-441-7469 | OUR BLOG | CUSTOMER LOGIN | REMOTE SUPPORT

Choosing the right Managed Service Provider

MSP graphic

Previously we covered why your business needs a managed service provider, here is a recap:

MSP’s are a cost effective way to run your business by providing the capabilities of an internal IT department without large initial capital costs and staffing fees. With an MSP you have the benefits of reliable equipment, 24/7 support, updates and security, and more. When making your choice for an MSP it is important to look at certifications, equipment that is used, as well as support provided. While doing your research, keep the following questions in mind.

Do they offer proactive monitoring of critical network devices and components?

Constant monitoring of your critical IT infrastructure is important to avoid costly downtime of both your voice and data systems. The provider should offer around the clock support and alerting of critical issues and security problems. It is best to combine both voice and data to provide comprehensive coverage.

Does the MSP provide reporting and communication?

Along with the constant network monitoring, your MSP should provide email and phone access to you for support and questions regarding your system. Scheduled status information should also be shared such as a monthly email report detailing the overall health of your network. Detailed tracking of help desk issues are also important activities for you MSP to offer.

Is remote management available?

After the initial setup period, your MSP should be able to manage and maintain your network remotely during normal operation. Giving remote assistance as well as providing patch updates and network administration duties can be done outside of your office. Services in some cases may include an on-site visit as part of a contract which is a nice feature to have for those concerned with remote management.

Spaulding Hill Networks provides quality MSP services to businesses from small to large, learn more here.

Image: xedos4 / FreeDigitalPhotos.net

Posted on January 23, 2012 in Managing Systems

Share the Story

Leave a reply

Your email address will not be published. Required fields are marked *

Back to Top