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March 31, 2011

Why we’re all about Cisco’s WebEx

Filed under: Cisco, Cloud, Teleworking — Tags: , , , , , — Administrator @ 12:23 pm

Recently, Spaulding Hill Networks became an authorized and licensed reseller of Cisco’s Cloud Collaboration service, WebEx; and we couldn’t be happier! WebEx is a SaaS (Software as a Service) product that allows you to interact with anyone, anywhere. Great for presentations, as WebEx will allow you to share your desktop with your participants while you talk to them in real time or you can record your WebEx to play back at a later date and time. At Spaulding Hill Networks we are all about this Cloud Collaboration tool and here is why:

Real Time Collaboration any time you need it. WebEx can be used at any time off of any platform, whether it be your phone, your tablet, your desktop or your laptop. Meet with employees and prospects on the fly and in real time with face-to-face voice and audio features.

Employees can’t attend a meeting? No problem, record it! With WebEx you can record a meeting or a training session, allowing your employees to view the session and get up to date at their own time.

Use WebEx as marketing tool. Create lead generation by hosting and creating on-demand webinar’s marketed towards your target audience. See how Ad Giants used WebEx to create online demos for there products, resulting in shortened cycle times and a savings of $40,000 a month!

No bulky software. WebEx is cloud software created by Cisco, which means there is no hardware to install onto your desktop.

Safe in the Clouds. WebEx is hosted via Cisco’s highly monitored and secure Collaboration Cloud. WebEx software has automatic patches and updates and is useable on any platform. Host meetings and training sessions in the cloud, with peace of mind knowing that all collaboration is secure and safe.

Break out sessions. Need to break into smaller groups for collaboration? Cisco allows break out support for chatting one on one or in a small group.

WebEx Free Trial

Document Sharing. With WebEx not only can you send documents to clients and peers, you can transfer files over immediately.

WebEx offers a powerful collaboration tool for interacting with your peers, employees, and clients; using any device, any time and anyplace and that is why we are proud to be a licensed Cisco WebEx retailer.

February 23, 2011

How VoIP can transform your business

Filed under: Teleworking — Tags: , , , , , — Administrator @ 7:14 pm

Many businesses are making the switch from traditional phone systems to VoIP; will your organization be one of them? If you are still using a conventional phone system there are many benefits to switching to VoIP.

Just imagine – one system that handles your fax, voice, email, call routing, voice mail and teleconferencing. This is VoIP. Voice over Internet Protocol systems provide a method in which data and voice can be delivered through one network via the Internet. VoIP devices are user friendly, with intuitive user interfaces allowing anyone in your organization to understand and use these systems. With VoIP you can add new employees, set up remote offices, and easily contact employees at a minimal cost or effort.

One of the greatest advantages of a VoIP system is the cost savings for your organization. Switching to VoIP cuts down on your long distance phone bill. A typical switch to VoIP, according to VoIP Review, can deliver savings of up to 75% on your long distance phone bill. Because VoIP is data driven and uses the Internet to transmit calls, anyone within your organization’s network can be in contact with each other without incurring long distance charges. No longer are you stuck in one location, you can handle your business needs on the go. You can bring your remote employees and employees from other offices together for conferencing by using audio, video or Web technology.

Whenever you are a VoIP network, you are considered “local”. VoIP allows you and your employees to also be reached wherever there is access. This gives your business to give employees the option to telework while keeping up a professional appearance. With a straightforward and intuitive interface, remote employees can set up the phone systems at home and can be trusted to deliver results with easier access to management reports.

VoIP is a cost effective way to provide freedom and flexibility in your company’s infrastructure. VoIP not only saves money in your budget, but it also improves employee productivity. If you would like a consultation to see what you will need to make a VoIP upgrade, Spaulding Hill Networks offers free assessments, contact us today!

September 5, 2010

Break fix or Managed Services?

Filed under: Managing Systems, network security — Tags: , , , , , , , — Administrator @ 12:37 am

Your network infrastructure is a critical part of your company’s success. When it comes to handling IT you have a choice-wait till something cripples your system and then call in a professional to try fixing the problem-or take a preventative IT solution by daily monitoring via Managed Services and stop most problems before they start.

Break-fix monitoring is pretty much what its name implies-waiting for your technology to break and then fixing it. This option seems a cheaper route to go, especially if your business requires minimal network support. The only problem is when something breaks you end up suffering from network downtown while waiting for someone to come to fix it. A response time for a break fix customer tends to be slower than a managed service customer. Factor in any employee who relies on the network for phone or computer support and the money loss ads up quickly.

Managed Services is a proactive approach of handling your network. How Managed Services works is you have a monthly fee that would include any proactive monitoring, service calls, software upgrades and help desk support. A nice feature about managed services providers is the predictability of a fixed fee every month and reduced risk of network downtime, which equals more productivity for your business. An added bonus is Managed Services customers are always a priority-a necessity in the event of an emergency IT situation.

There are advantages and disadvantages to both models. IT problems are bound to happen-it is up to you to decide which option will maximize your profitability.

August 9, 2010

Managed Services: How YOU can gain a competitive advantage

Filed under: Managing Systems — Tags: , , — Administrator @ 2:27 am

As your business grows, so does your need for a steady, affordable and efficient IT infrastructure. One of the most important assets for most businesses is its Information Technology systems and security of confidential data. Managed Services is a service provided by Spaulding Hill Networks that transfers daily IT duties and responsibilities from your business to ours. We work for you to reduce the risk of system failures and the threat of lost or stolen data. We also provide the delivery and proactive management of network-based services, applications, and equipment to enterprises, residences, or other service providers so you can focus on growing your business and serving your customers.

Why would you want to use Managed Service Provider? There are many benefits for using Spaulding Hill Networks for as your solutions provider for computer, telephone, server and network related issues including:

  • Reduced cost of IT services. We provide your service on a FIXED fee
  • With a fixed fee system fee you have a stabile IT budget
  • Increased level of support without increased staff
  • Experienced IT staff proactively monitoring your network infrastructure
  • With less focus on your IT issues you can have more time to focus on your business needs
  • Increased Staff Productivity with automated processes and proactive observations on your network systems
  • Reduced Data loss with our continuous back up server

In an increasingly competitive environment, extended IT downtime or the loss of valuable corporate data can equal loss of profit for your company, don’t let this happen-Spaulding Hill Networks can help. Spaulding Hill Provides 2 packages for Managed Services:

SafetyNet
Our SafetyNet plan ensures your voice and network infrastructure integrity.

  • 24 x 7 Proactive Monitoring.
  • Proactive System Upgrades
  • Unlimited Help Desk Support
  • Unlimited Remote Assistance

SafetyNet Plus
Our SafetyNet Plus plan extends the power of our SafetyNet progam down to your servers and desktop system.

  • 24 x 7 Proactive Monitoring
  • Proactive System Patches
  • Unlimited Help Desk Support
  • Unlimited Remote Assistance

By taking advantage of our Managed Services you are able to have bundled data and voice services that are monitored by our qualified and highly trained staff. Along with being able to supply IT services for your all network needs so you can focus on your business, we can also provide you with equipment for all your IT needs-from name brand computers and laptops such as Dell, HP and IBM; Cisco, NEC, and Allworx phones; peripherals, and much more.

If you would like to find out more about our managed services click here and/or call us at 1-866-441-7469.

April 7, 2010

Telecom Review: What you don’t know can cost you!

Filed under: phone systems — Tags: , , , — Administrator @ 1:09 pm

Dollar_signAn important and almost always overlooked strategy for a company to save money is for a telecom review. A telecom review is an audit of your telecommunications network billing and contracts, done by professionals who can find money saving errors. Telecom services account for one of the five largest expenses a business will face and with the many changes in the business and communications world what was good then may not be in your best interest now, so it is always imperative to stay on top of your telecom contract and here is why:

Telecom Bill contracts usually run 3 years and will typically go into automatic renewal. With confusing and complex billing-overcharges and outdated telecom fees can be easily overlooked. All too many times businesses are getting charged for services they no longer use or have cancelled. According to a study by Gartner Group, a leading information technology research and advisory company, “When it comes to telephone and data bills, an estimated $13 billion in overcharges will be generated in the next 12 months, and less than 2% of these telephone billing errors will ever be identified.”

All too often, businesses pay their telecom bill without a review of the actual charges or costs, which can lead to fraudulent and inaccurate billing. On average 85% of companies do not audit their bills which causes them to over spend by about 45%. Toll fraud hacking into corporate telecom networks is averaged to cost more that $1 billion dollars a year annually, how much of this 1 billion could be in your company?

Don’t let your company suffer from inaccurate billing and erroneous charges-by addressing cost issues and management issues you can cut costs and benefit instantly! Here at Spaulding Hill we offer a free telecom assessment. If you would like a FREE assessment please click here or call 866-441-7469.