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January 23, 2012

Choosing the right Managed Service Provider

Filed under: Managing Systems — Tags: , , , — Administrator @ 6:02 pm

MSP graphic

Previously we covered why your business needs a managed service provider, here is a recap:

MSP’s are a cost effective way to run your business by providing the capabilities of an internal IT department without large initial capital costs and staffing fees. With an MSP you have the benefits of reliable equipment, 24/7 support, updates and security, and more. When making your choice for an MSP it is important to look at certifications, equipment that is used, as well as support provided. While doing your research, keep the following questions in mind.

Do they offer proactive monitoring of critical network devices and components?

Constant monitoring of your critical IT infrastructure is important to avoid costly downtime of both your voice and data systems. The provider should offer around the clock support and alerting of critical issues and security problems. It is best to combine both voice and data to provide comprehensive coverage.

Does the MSP provide reporting and communication?

Along with the constant network monitoring, your MSP should provide email and phone access to you for support and questions regarding your system. Scheduled status information should also be shared such as a monthly email report detailing the overall health of your network. Detailed tracking of help desk issues are also important activities for you MSP to offer.

Is remote management available?

After the initial setup period, your MSP should be able to manage and maintain your network remotely during normal operation. Giving remote assistance as well as providing patch updates and network administration duties can be done outside of your office. Services in some cases may include an on-site visit as part of a contract which is a nice feature to have for those concerned with remote management.

Spaulding Hill Networks provides quality MSP services to businesses from small to large, learn more here.

Image: xedos4 / FreeDigitalPhotos.net

March 31, 2011

Why we’re all about Cisco’s WebEx

Recently, Spaulding Hill Networks became an authorized and licensed reseller of Cisco’s Cloud Collaboration service, WebEx; and we couldn’t be happier! WebEx is a SaaS (Software as a Service) product that allows you to interact with anyone, anywhere. Great for presentations, as WebEx will allow you to share your desktop with your participants while you talk to them in real time or you can record your WebEx to play back at a later date and time. At Spaulding Hill Networks we are all about this Cloud Collaboration tool and here is why:

Real Time Collaboration any time you need it. WebEx can be used at any time off of any platform, whether it be your phone, your tablet, your desktop or your laptop. Meet with employees and prospects on the fly and in real time with face-to-face voice and audio features.

Employees can’t attend a meeting? No problem, record it! With WebEx you can record a meeting or a training session, allowing your employees to view the session and get up to date at their own time.

Use WebEx as marketing tool. Create lead generation by hosting and creating on-demand webinar’s marketed towards your target audience. See how Ad Giants used WebEx to create online demos for there products, resulting in shortened cycle times and a savings of $40,000 a month!

No bulky software. WebEx is cloud software created by Cisco, which means there is no hardware to install onto your desktop.

Safe in the Clouds. WebEx is hosted via Cisco’s highly monitored and secure Collaboration Cloud. WebEx software has automatic patches and updates and is useable on any platform. Host meetings and training sessions in the cloud, with peace of mind knowing that all collaboration is secure and safe.

Break out sessions. Need to break into smaller groups for collaboration? Cisco allows break out support for chatting one on one or in a small group.

WebEx Free Trial

Document Sharing. With WebEx not only can you send documents to clients and peers, you can transfer files over immediately.

WebEx offers a powerful collaboration tool for interacting with your peers, employees, and clients; using any device, any time and anyplace and that is why we are proud to be a licensed Cisco WebEx retailer.

October 21, 2010

Malware – How to prevent it

Filed under: News & Events, Prevention, network security — Tags: , , , , — Administrator @ 2:35 pm

In part 1 of the Cybersecurity Series you learned exactly what Malware is and what it can do to your technology infrastructures. In part 2, you will learn how to protect your computer and your identity from these cyber threats.

Malware is malicious software that can slow your technology down via harmful applications such as Viruses, Trojan Horses, Rootkits, Worms, Spam and other applications we had discussed in Part 1. Knowing how to protect your technology from Malware will not only save your computer, mobile device or networks, but will also safeguard your online and personal identity. Here are some tips on how to take action:

Invest in good antivirus software. This is a must, especially before you go online. Antivirus Software is a product that is used to detect and prevent malicious codes such as Viruses, Worms and Trojan Horses from getting on to your system. It may also remove adware and spyware from your infrastructure. Be sure to update your antivirus software, as updates can protect you against the newly formed Malware.

Do Security Audits. Run your antivirus software often. Regularly browse through your system, looking at the contents of system directories, logs, and other files. Note file locations and file sizes. Observe the usage patterns of your machine and of your users (if you have any). To find a list of free secure sites that do check-ups click here. If you’re a small business in the Massachusetts or New Hampshire areas we offer a detailed, no obligation security audit for free – sign up here and someone will get back to you promptly.

Be careful what you download. Whether you are downloading an attachment from an email or from the Internet make sure you know it’s coming from a secured source. Use extreme caution when downloading from a site that uses file sharing. A good practice is to run a scan on the file in order to make sure it is not corrupt. Also, be leery of email links, even if sent by friends, family or colleagues. This is how most Malware gets sent through the Internet.

Protect your email account. This will ensure you’re not sending these corrupt email links as well. In order to prevent your email account(s) from getting hacked into; create a strong password by using a combination of letters (upper and lower case), numbers and symbols. If you learn your account has been compromised, the first plan of action would be to change your password and then do an antivirus check on your computer.

Make sure your firewalls are set up and functioning.
A firewall is either a program or hardware that filters the amount of information coming through your personal computer or your network. The main security feature about a firewall is that it stops anyone from outside logging into your computer or network, which is necessary for businesses trying to protect company data.

Using the best practices for protecting yourself from Malware goes beyond protecting your computer or networks; it’s about protecting your business personal and private.

October 13, 2010

Cybersecurity Series Part 1: Malware – What it is

As this month is National Cybersecurity Month, we at Spaulding Hill Networks want to inform you of the many threats to your computer system and tips on how you can protect yourself and your computer from these threats. We kick off this month by explaining what exactly Malware is and what it does to your system.

Malware is the term for malicious software that wreaks havoc on your computer, network or mobile device and can be used to steal data from your technology infrastructure without your consent or knowledge. Malware is a generic term and covers a multitude of threats including:

Viruses – This is the most common form on Malware. Viruses are embedded into a program and are then spread from program to program. Viruses can harm a systems performance and destroy data. A virus can act immediately or lay dormant in your system for months-even up to a year.

Worms – Worms are like viruses in the fact that they both self replicate, but a worm is designed to spread at an alarmingly fast rate. Unlike a virus though, it does not need to attach itself to an existing program. Worms tend to consume storage and memory as well as bandwidth.

Trojan Horses- a Trojan Horse, is also much like a virus in the fact that it attaches itself either as a harmless application or to one; however a Trojan Horse cannot reproduce. Once a Trojan Horse is activated it can do many destructive tasks at once such as stealing your identity or financial information. It can also be set up to make the host system more susceptible to future attacks. It can destroy hard drive applications and data.

Rootkit – Rootkits are particularly dangerous because they are extremely difficult to detect and remove. They work by a hacker gaining access into your system through user level access and finding a vulnerability in your system or by cracking a password. From there, the rootkit can go undetected and gains root or confidential access into a single computer or network. Once inside they can detect passwords and other sensitive data.

Spam – One of the most common headaches is spam email. Besides being an obvious pain, spam email can lead you to web sites where viruses, worms, spyware and other types of malware can be installed onto your system(s).

Spyware – Spyware is software that is installed onto a computer to find out about a web surfer’s user habits. Spyware’s purpose is to exploit computers for commercial gain via pop-up ads, changing of home pages, theft of personal information and monitoring web browser activity for marketing purposes. Spyware makes its way onto a computer by piggybacking onto another downloadable software or disguising itself as useful software.

Botnets: Also known as ‘Zombie armies,’ are a number of computers that are transmitting viruses and spam to other computers without the owners knowledge. Most home personal computers fall victim to botnets. An owner can fall prey to botnets by not setting up proper firewalls or by leaving their Internet insecure.

Now that you know what Malware is – the next step is to know how to protect yourself from it. In Part 2 of our Cybersecurity Series we will give you tips on how you can ensure your computer and your sensitive data remains protected.

May 16, 2010

Photocopiers: A new Identity Theft Threat

Last month CBS News uncovered a warehouse full of copiers hiding personal information within the hard drives. Out of the four hard drives bought by CBS News Chief Corespondent Armen Keteyian, two were from the Buffalo NY Police Department (one had detailed information from the Sex Crimes Unit and the other from the Narcotics Unit in which a list of targets was found for a major drug raid.). Another machine featured A New York Construction Companies plans for a building near ground zero, pay stubs with employees names, addresses, and social security numbers; and $40,000 dollars in personal checks. The last one was the jackpot: a copier from Affinity Health Plan, a New York insurance company. In the hard drive had medical records-from drug prescriptions, to blood tests to highly personal diagnosis’s.

Since 2002 copiers have had a hard drive to store images of documents scanned into the machine. The hard drives can be filled with all sorts of information such as: tax information, birth certificates, death certificates, bank records, social security numbers – this makes them a hot spot for identity thieves.

In a study commissioned by Sharp in 2008 it was found that “54% of those polled had no clue that digital photocopiers store an image of what’s duplicated and that a majority believed running off returns on copiers or printers is a safe practice. When told of the security threat posed by unsecured hardware, however, two-thirds of the people surveyed said they were less likely to copy their financial information on a public digital photocopier.”

So what can we do this about this? Try to find out if your organizations (work, doctor, dentist, accountant) “scrubs” the hard drives of the copiers before they send to be returned at the end of their lease or when they are turned in to be recycled. Scrubbing refers to overriding the data on the hard drive making it unreadable. You have a right to know what they do with your personal information. Also try to use your own personal scanner and fax equipment if possible. Many home printers offer a copy fax option. Keep yourself protected and informed.