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March 31, 2011

Why we’re all about Cisco’s WebEx

Filed under: Cisco, Cloud, Teleworking — Tags: , , , , , — Administrator @ 12:23 pm

Recently, Spaulding Hill Networks became an authorized and licensed reseller of Cisco’s Cloud Collaboration service, WebEx; and we couldn’t be happier! WebEx is a SaaS (Software as a Service) product that allows you to interact with anyone, anywhere. Great for presentations, as WebEx will allow you to share your desktop with your participants while you talk to them in real time or you can record your WebEx to play back at a later date and time. At Spaulding Hill Networks we are all about this Cloud Collaboration tool and here is why:

Real Time Collaboration any time you need it. WebEx can be used at any time off of any platform, whether it be your phone, your tablet, your desktop or your laptop. Meet with employees and prospects on the fly and in real time with face-to-face voice and audio features.

Employees can’t attend a meeting? No problem, record it! With WebEx you can record a meeting or a training session, allowing your employees to view the session and get up to date at their own time.

Use WebEx as marketing tool. Create lead generation by hosting and creating on-demand webinar’s marketed towards your target audience. See how Ad Giants used WebEx to create online demos for there products, resulting in shortened cycle times and a savings of $40,000 a month!

No bulky software. WebEx is cloud software created by Cisco, which means there is no hardware to install onto your desktop.

Safe in the Clouds. WebEx is hosted via Cisco’s highly monitored and secure Collaboration Cloud. WebEx software has automatic patches and updates and is useable on any platform. Host meetings and training sessions in the cloud, with peace of mind knowing that all collaboration is secure and safe.

Break out sessions. Need to break into smaller groups for collaboration? Cisco allows break out support for chatting one on one or in a small group.

WebEx Free Trial

Document Sharing. With WebEx not only can you send documents to clients and peers, you can transfer files over immediately.

WebEx offers a powerful collaboration tool for interacting with your peers, employees, and clients; using any device, any time and anyplace and that is why we are proud to be a licensed Cisco WebEx retailer.

March 27, 2011

Set your business free with Cloud Collaboration

Filed under: Cisco, Cloud, Lean — Tags: , , , , , , , , — Administrator @ 12:38 am

Collaboration can be defined as a group of people coming together to work towards a common goal. In the Cloud, collaboration can be defined as using technology such as instant messaging, email, web conferencing, blogs, private and public social networks, wiki’s and VoIP to create a more lean and profitable business. With Cloud Collaboration you can make the most out of your employees and reach out directly to your customers.

Just think of the costs you can save on travel expenses by using online video conferencing software such as webex to conduct business meetings with remote employees and clients in a distant area. According to a study conducted by Bernstein Research in March 2010, “10 percent of external travel could be replaced over the next 10 to 15 years, resulting in an aggregate reduction of 21 percent in corporate travel spending.”

Along with cutting down the costs of business travel, Cloud Collaboration allows you to get answers and make decisions on the fly. Getting speedy well-informed answers to the right people via instant messaging, email, and web conferencing increase productivity and cuts down on cycle times. Cloud software such as SharePoint and salesforce, has helped coworkers share information in ways that weren’t previously possible. Being able to connect with employees in different locations allows employees to tap into more information sources that would otherwise not be available due to location limitations.

Location and distance are no longer an issue with Cloud Collaboration. Breakthroughs in mobile and internet technologies allows you to conduct Cloud Collaboration anywhere – your home, office, the airport or anywhere else that has internet access. You’re also not limited to just your computer, you can use a tablet or your smartphone for collaborating. When you empower your employees to choose to make responsible choices about where to work you can improve morale and efficiency..

Cloud Collaboration is a necessity to reducing travel budget, building teamwork among employees in different locations and creating relationships with consumers. If you’re looking to lean your business and reduce budgets, Cloud Collaboration is an essential investment.

May 8, 2010

Small Business Solutions: Ten Tips to Help your Small Business make Big Business

Filed under: Cisco — Tags: , , , , , , — Administrator @ 9:35 pm

Businessman before a choiceWhen it comes to small business ownership-it’s the little things that make a big difference. Here are 10 tips for using network technology to help your business work more efficiently, cut costs, improve customer satisfaction, and stay ahead of the competition.

1. Give employees secure, consistent access to information. You have an advantage over larger competitors because you can react quickly to business changes. But you can quickly lose this edge if your company network is frequently down, sluggish, or unsecured. A secure, reliable network based on intelligent routers and switches lets your employees access the information and tools they need to keep ahead of competitors.
2. Deliver anytime, anywhere access to employees on the go. To stay productive on the move, your employees need to be able to reach the people and information they need—anywhere, anytime. With tools like virtual private networks (VPNs), your employees can work outside the office and still enjoy safe access to the business network.
3. Create effective business processes with partners. Some large companies make efficient, secure business processes a prerequisite for doing business with them. To meet the business needs of your partners, you need a secure, reliable network.
4. Make it easy to work together. Smooth collaboration between employees, partners, suppliers, and customers is a sure-fire way to boost efficiency while also reducing costs. An intelligent network lets your business take advantage of interactive calendaring, videoconferencing, unified communications, and other technologies for easy collaboration.
5. Enable employees to take their phone systems wherever they go. Missed calls create project delays, wasted opportunities, and lost revenues. With a networked voice and data solution, your employees can have one phone number that rings simultaneously on multiple devices, so customers reach the right person the first time. Your staff can access all their communications from anywhere, checking for e-mail, voicemail, and faxes from just one inbox.
6. Streamline customer communications. Delivering fast, knowledgeable service is the best way to keep customers satisfied. Linking your network phone system to a customer relationship management (CRM) solution is a great way to enhance customer communications. When a customer calls, a pop-up window with their records appears on an employee’s IP phone screen, computer screen, or both.
7. Reduce unproductive travel time. All too often, time spent on the road is time lost. A networked phone solution that offers video calls and Web conferencing can help reduce the time and expense of traveling to offsite meetings and training sessions. Instead of spending time traveling, you can use the time to get work done with technology.
8. Employ a managed service provider. Is managing a network the best use of your employees’ time? In some situations, it is advantageous to hire a managed service provider for network administration. Working with a managed service provider can free your IT staff to focus on other IT tasks and use their time more effectively.
9. Improve employee satisfaction. Aging phone systems and slow networks can frustrate your employees and annoy your customers. In some cases, an employee might become burned out and decide to move on. To help ensure that employees are productive and satisfied, your business needs a secure, reliable, and fast network.
10. Develop a long-term technology plan. The process of replacing obsolete hardware can interrupt your employees and bring the office to a standstill. You can minimize such disruptions by carefully determining short- and long-term business objectives and working with your network vendor to deploy technology that matches them.

Cisco can help you with these tips with the powerful 500 series power driven for small businesses.  The ESW 500 Series are cost-effective, easy-to-use switches that provide the foundation of your small business network. It provides voice and data communications, voicemail, automated attendant, video, security, and wireless capabilities while integrating with existing desktop applications such as calendar, email, and customer relationship management (CRM) programs. This easy-to-use solution supports up to 32 users and provides flexible deployment options based on your needs, supporting a wide array of IP phones, public switched telephone network (PSTN) interfaces, and Internet connectivity.

As well as having a state of the art product line, Cisco also provides 0% on financing for 36 months enabling you to make a sound investment.  If you would like to know more about how Cisco can help you give us a call at (866) 441-7469.