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February 16, 2011

How to create a successful Teleworker

Teleworking is a highly efficient solution to an organization and a green solution to the environment, so how come more businesses are not utilizing remote offices? The main factors behind the resistance to teleworking include: technology and security issues, as well as letting go of the traditional face to face management style. In order to create a successful teleworking program employer and employee must overcome these issues.

Technology
The standard set of equipment needed for an employee to work remotely is a phone, printer, personal computer, fax machine, software, and high speed internet. A VoIP phone, which would allow call management and teleconferencing and a good headset which would allow an employee to work with both hands freely will maximize a teleworker’s time.

Security
Security is always a concern within a business, especially when businesses take on remote employees. VPN (Virtual Private Network) accessing is a cost effective solution that provides remote and secure access to a businesses intranet for a teleworker. Setting security compliance training will not only educate employees about security risks and concerns, but will also help employees understand the best practices for security safety and consequences when not complying to such policies.

Trust
A recent Booz Allen Hamilton and Partnership for Public Service study discovered that federal managers were the largest single factor among barriers to adopting a remote employee program. In order to beat those barriers managers need to start thinking outside the traditional management style. Performance needs to be measured in results, not in punch reports. Setting expectations with an employee when starting a telework program will be the key to the programs success.

Teleworking is highly impactful to the efficiency of an organizations infrastructure and it’s benefits on the environment range from less traffic on the roads to less office space needed. With proper training and equipment, management should feel confident in their teleworkers.

December 12, 2010

2011 Telecom Preview

Filed under: News & Events, Uncategorized, phone systems, smartphones — Tags: , , , , , , , — Administrator @ 10:58 pm

2010 was a big year for telecom, especially for companies such as Verizon, Apple, Android and Motorola releasing smartphone and tablets. What will 2011 bring? We look into some possibilities in different areas of telecommunications.

Smartphones

It’s anticipated that in 2011 half the cell phone users in the country will be on smartphones.  With this being said, expect to see big things happening on the smartphone scene.

iphoneWith massive sales, Droid has been dominating the smartphone market, a market once dominated by the iPhone.  Too step up to the Droid competition Apple will need to expand, will this include branching out to Verizon networks?  Insiders are confident that rumors of iPhone heading to Verizon are in fact true and Apple will create a CDMA version of iPhone for the first half of 2011.

Motorola Droid Pro will launch in the first quarter of 2011.  The Pro is meant to compete with the Blackberry and features a front-facing QWERTY keyboard, 1GHz processor, a 3.1 inch screen and a 5MP camera.  Droid Pro will be running off of Android 2.2 technology.

For consumers new to smartphone market, Motorola’s Flipside is an entry level, easy to use, affordable phone the will launch in the first part of 2011. Flipside, which will feature a 3.1 inch touch screen, a slide out keyboard, GPS, Flash Support, Wi-Fi and will run off of Android 2.2.

Tablets

Tablets, which are a cross between a smartphone and a personal computer exploded on the scene in April 2010 with Apple’s unveiling of the I-Pad.  Since then HP, Dell, LG, Samsung, Toshiba, Gateway and many other companies have jumped on board.  Wireless providers Sprint and T-Mobile USA who did not offer tablets this year will step into the tablet industry in 2011, neither company commenting on who they would be carrying.

Samsung is working on a new tablet, named Gloria.  The new tablet would feature a larger screen than Samsung’s current tablet, Galaxy and would also feature a slide out keyboard.  Gloria would be running on a windows 7 platform.  Expect Gloria in the first half of 2011.

Motorola will market MotoPad, a tablet running off of Android 3.0 technology.android-wallpaper5_1024x768

Broadband

PON (Passive Optical Network), which has been running at a speed of 2.5G bps (bits per second) is set to increase to 10G bps, making it 8 times faster than most networks, according to Verizon Communications.

While Verizon and Sprint are currently battling out for 4G supremacy, expect to see AT&T to enter in the field next year.

Computers

2011 will feature greener, faster and better performing computing. Expect to see more LED monitor displays from HP, NEC and Gateway/Acer.  LED not only creates a slimmer display but it also is energy efficient as well.

Intel will introduce its new chip, Sandy Bridges.  On a consumer level the chip is great for gamers, for businesses Sandy Bridges offers a longer battery life and higher performance than any other product available today.

Google is looking to launch the Chrome Notebook.  The 12 inch, 3.8 pound notebook will feature Wi-Fi and 3G connectivity.  The notebook, which will be made by Acer and Samsung is slated to debut in the first half of 2011 and is currently in testing phase.  If you would like to be apart of testing you can apply here before December 21st.

Sony will release a new Vaio with a 1080p resolution and a“3D button” in the spring.  Sony also plans to reformat some of its PS3 games to fit to this technology.

Is the Apple/Verizon deal a myth and if not will Apple regain dominance of the smartphone market? How will the addition of AT&T and Verizon impact Sprint’s sales with the entrance into the 4G market?  Will tablets overshadow desktops and PC’s? 2011 is looking to be an interesting year in telecommunications.

April 7, 2010

Telecom Review: What you don’t know can cost you!

Dollar_signAn important and almost always overlooked strategy for a company to save money is for a telecom review. A telecom review is an audit of your telecommunications network billing and contracts, done by professionals who can find money saving errors. Telecom services account for one of the five largest expenses a business will face and with the many changes in the business and communications world what was good then may not be in your best interest now, so it is always imperative to stay on top of your telecom contract and here is why:

Telecom Bill contracts usually run 3 years and will typically go into automatic renewal. With confusing and complex billing-overcharges and outdated telecom fees can be easily overlooked. All too many times businesses are getting charged for services they no longer use or have cancelled. According to a study by Gartner Group, a leading information technology research and advisory company, “When it comes to telephone and data bills, an estimated $13 billion in overcharges will be generated in the next 12 months, and less than 2% of these telephone billing errors will ever be identified.”

All too often, businesses pay their telecom bill without a review of the actual charges or costs, which can lead to fraudulent and inaccurate billing. On average 85% of companies do not audit their bills which causes them to over spend by about 45%. Toll fraud hacking into corporate telecom networks is averaged to cost more that $1 billion dollars a year annually, how much of this 1 billion could be in your company?

Don’t let your company suffer from inaccurate billing and erroneous charges-by addressing cost issues and management issues you can cut costs and benefit instantly! Here at Spaulding Hill we offer a free telecom assessment. If you would like a FREE assessment please click here or call 866-441-7469.

February 7, 2010

Why SIP?

Filed under: phone systems — Tags: , , — Administrator @ 10:24 pm

Hello world

It has never been more important for businesses to stay current with technology, especially with Voice over Internet Protocol (VoIP) and other cutting-edge communication networks on the market. The tricky part is identifying technologies that not only enhance communication, but also present opportunities to maximize profits.
One such option is to implement an SIP trunk service. An SIP trunk (Session Initiation Protocol) service not only allows a company to communicate over IP outside of its enterprise; it also provides in-house reliability, establishing a single corridor for multimedia components like voice, video, and data without the need for separate dedicated lines.
The result can be instant savings.
Services for SIP trunks are provided in a converged framework, which supports several forms of actual-time communication. Businesses are constantly keeping in touch with suppliers, distributers, consumers, partners, remote offices and the like in today’s world of fast-paced communications. Costs for these everyday tasks can become burdensome. An SIP trunk essentially eliminates these tasks, leaving you one reliable source for communication needs.
An SIP trunk service is an organized, reliable and cost-efficient option that provides numerous opportunities to boost profits. Here are some advantages to consider:
• Outdated communication networks, such as analog circuits, typically cost companies twice the amount as SIP trunks on a per-month basis. With these instant savings, an SIP trunk service can give businesses an essential immediate return on their investment.
• An SIP trunk allows you to access the true benefits of your VoIP, without letting prior investments to existing communication networks go to waste.
• An SIP trunk reduces, and sometimes eliminates, the costs of hardware media gateways, including general support and maintenance fees.
• Installation for an SIP trunk service can typically be done in a matter of hours, eliminating labor costs.
• SIP trunks allow you to extend your communication system over IP, ridding the need of purchasing local PSTN (public switched telephone network), BRIs (Basic Rate Interfaces) and PRIs (Primary Rate Interfaces). This lowers telephony costs, thus adding to your savings.
• An SIP trunk service allows companies to outsource their PSTN connectivity to a third party. This reduces long-distance charges, essentially turning all calls into local calls.
Another option to consider with SIP trunking is disaster recovery protection. SIP trunks are flexible. Not only do they provide support, they allow you to retain some TDM lines for extra protection, which salvages and maximizes the use of already-installed equipment. The benefits of SIP trunks can still be profitable, through a gateway, to companies with legacy CPE without being subjected to the cost of upgrading or adding new equipment.
In summary, an SIP trunk service will provide the level of VoIP communications your business needs.
Spaulding Hill Networks, LLC, which since 1999 has assisted New England based businesses with their communication needs, is one way to get started. Spaulding Hill provides its clients with such innovative technology solutions to meet networking and communication challenges. Give Spaulding Hill Networks a call at (603) 689-0111 to hear recommendations for your business needs.