Nashua, NH, January 5, 2012 –Today, Spaulding Hill Networks, LLC announced their plan to carry NEC’s Sphericall product line.
Under the agreement, Spaulding Hill Networks, LLC will offer the Award-winning NEC Sphericall IP PBX. NEC Sphericall is 100% software and interoperates with a wide variety of standards-based telephony devices, SIP trunking services, gateways, conferencing and other communications endpoints. Through its unique distributed software architecture, Sphericall scales to 30,000 ports and achieves 99.999% reliability.The Sphericall product line will complement and extend Spaulding Hill’s product portfolio, which includes the Cisco SBCS, NEC Univerge and NEC DSX family of phone systems.
About Spaulding Hill Networks, LLC:
Founded in 1999, Spaulding Hill Networks, LLC has provided clients throughout New England with innovative technology solutions to meet their networking and communication challenges. Spaulding Hill Networks, LLC provides cost-effective Networking Solutions to clients helping them to be more efficient and productive. For more information, visit www.spauldinghillnetworks.com or call 866-441-7469 today.
About NEC America:
NEC Corporation of America is a leading provider of innovative IT, network and communications products and solutions. Empowered by innovation, its solutions, products and services are backed by the leadership and expertise of one of the most successful global companies of more than 100 years. NEC Corporation of America delivers one of the industry’s broadest portfolios of technology solutions and professional services to carrier and both SMB and large enterprise clients across multiple vertical industries. For more information, visit www.necam.com.
Unified Communications for Business Diagram
A while back I went to a NEC Event in Connecticut. The showstopper in my opinion happened to be the NEC Unified for Business system, a one-server powerhouse! The Unified Communications for business places IM, Phone, Email, Call Queuing, and Call Recording all on the one single server. A perfect solution for any small to medium sized business; with a single server businesses can collaborate more effectively and in general improve productivity. The UC for Business offers functionality that drastically improves the way you handle your business communications.
General features include:
• Presence, which gives staff and operators valuable information regarding call recipients’ locations and availability
• Presence reporting that allows individual users and managers to monitor their own activity and the activity of others through comprehensive reporting functionality
• Softphone and Microsoft¨ Office¨ Outlook¨ integration to simplify call handling and give users the ability to manage all their communications from their desktops
• Click-to-Dial from within Microsoft documents for quick, easy access to the people you need to reach
• Contact center and operator tools to address the unique requirements of each function
• Third party integration to enable organizations to easily and effectively connect UC for Business with other business applications
Managing customer a positive customer experience is vital to a successful business. UC for Business has created an easy to use system for your employees and for your customers. Callback allows contact centers to differentiate themselves from their competitors by giving their callers a choice – offering them the option of an automated Callback, eliminating the frustration of waiting in a queue. When Callback is utilized it can reduce the cost associated with having a customer on hold. Console gives your employees empowerment by being able to see who is calling in and allowing them to prioritize top customers so they are never left waiting. Being a LAN based application, it can be accessed from any PC on the network, which means back up operators can pick up overflow calls if necessary. With Presence you can see the status of your colleagues are at all times and can make better judgments when transferring calls. With a simple click and drag of a mouse you can transfer a call with ease. All of you phone, fax, and email messages are stored all within your PC. Fax and Voicemails can be sent via email as attachments, so you can share your internal communications remotely. UC for Business is also a cost cutting investment. Executive Conference is audio conferencing takes the 3rd party out of the equation saving you money on your telephony cost.
Your agents become increasingly goal-oriented and require less supervision. With all your communications being on a PC you can create a not only a cost cutting paperless work flow but also a leaner work environment. Unified Communications for Business means less IT infrastructure, less complexity and less drain on resources. With UC for Business, an organization can meet all of their users’ needs, implement an enterprise-wide unified communications solution and minimize total cost of ownership.
To find out more about Unified Communications for Business please download the brochure or give us a call!
